Refund policy

Returns & Refund Policy

30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition as received — unused, with original packaging. You'll also need proof of purchase.

To start a return, contact us at cirwinmodels@gmail.com. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order on receipt and contact us immediately if your item is defective, damaged, or incorrect. We'll resolve the problem as soon as possible.

Exceptions / Non-Returnable Items The following cannot be returned: custom or personalised items, sale items, and gift cards. Please get in touch if you have questions about a specific item.

Exchanges We only replace items that are defective or damaged. To exchange, return the item and make a separate purchase once the return is accepted.

EU Right of Withdrawal (EU customers) 

If your order is being delivered to the European Union, you have the right to cancel or return it within 14 days of receiving the last item in your order, for any reason and without justification. This window is extended if it ends on a weekend or public holiday.

To exercise this right, contact us at cirwinmodels@gmail.com or submit a return request through your account. Your item must be unused and in its original packaging.

We will process your refund within 14 days of receiving the returned goods, back to your original payment method. Return shipping costs are the customer's responsibility. If returning from outside the UK, please mark the package 'RETURNED GOODS' to avoid customs charges — any such charges will be deducted from the refund.

Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be applied to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at cirwinmodels@gmail.com.